Ordering: Our order form is secured for your protection, but if you do not feel comfortable providing your credit card information online there are options available. You may phone a sales associate at 1-877-RACE-KTM, or fax your order to 1-701-222-0741. We accept Visa, MasterCard, and Discover. All credit cards orders are verified for your protection.

Colors and Sizing:  Colors may not exactly match photos.  Sizing charts, information and photos are provided to us directly from the manufacturers.  We do not produce these in-house, and hence cannot be help responsible for their accuracy, content or quality.

Cancellations:   When canceling an order or item you must obtain a cancellation number within 4 hours of placing the original order.  If an order is processed that you claim you canceled you will not be refunded unless you have the cancellation number.  Please call 877-RACE-KTM to obtain a cancellation number for an order or item.

Exchanges:  If you order an incorrect item(s), there is a $7.50 exchange fee and you are responsible for freight and handling on the new item(s) and any costs to return the item(s) to us.  The new item(s) ordered must be at least half the value of the original item(s). NO RETURNS ON INTERNATIONAL ORDERS

Returns: If you want to return an item(s) without reordering there is a 20% restocking fee (minimum $7.50, maximum $50.00).  Freight and handling will not be refunded.  The restocking fee can be changed to an exchange fee $7.50 if another item(s) is ordered immediately.  Exchanges and refunds will start to process once the item(s) has been received in our Bismarck, ND returns center.  You must call our sales support department at 877-RACE-KTM for a return authorization within 15 days from the receipt of your order.  All RA# are valid for 15 days only.  Please return item(s) to us promptly.  The return authorization number you are provided by our sales support department must be clearly visible on the outside of the package you return the item(s) in.  Packages with no visible RA number or an expired RA number will be refused.  All items must be returned to us pre-paid.  No COD returns or call tag returns.  Pack all item(s) well and we recommend that you fully insure the shipment.  All item(s) damaged by the customer or damaged in transit will not be refunded, exchanged or returnable.  The issuance of a return authorization # does not ensure that a credit or exchange will be given.  All items returned for exchange or refund must be in new and resalable condition with all original packaging and or packing materials, manuals bags and factory boxes. Items may not be returned if they have been used, modified or mounted to your bike or vehicle.  The following items are non-returnable or refundable under any circumstances: electrical parts, tubes, tires and eyewear. NO RETURNS ON INTERNATIONAL ORDERS

Close-Out and Special Order Items May NOT be Canceled or Exchanged and No Refund will be Allowed. 

Shipping: Most orders are shipped the same day if received before 11 am central time. If your package is going Next Day, 2nd Day or even 3 Day Select, please call 877-RACE-KTM to insure immediate processing.  Regular Ground UPS orders to U.S addresses should be received in one to five working days after shipping. Orders too large or otherwise not serviced by UPS will be shipped by the most practical carrier. UPS Ground may not be used for shipments to Alaska, Hawaii, Canada, Australia, and New Zealand, we must use Red or Blue Label UPS, or U.S. Mail. U.S. Airmail may be used, but at your own risk. We have no method of tracking U.S. Airmail shipments, and there is no guarantee of when it will arrive. We cannot ship UPS to military bases, FPO or APO addresses.  In some cases we may split your order and ship it using multiple packages or different shipping points.  Also, some closeout items may be invoiced and shipped separately.

Damaged Package(s): If your order is received damaged, please call UPS (800) 742.5877 and tell them you have received a damaged shipment.  They will arrange to pick up the package from you and start the claim process and paperwork.  We can assist you in this process, however fro the quickest resolution, please contact UPS directly.  We will not be able to replace or refund the item until UPS has settled the claim.  If you received your order via the U.S. Mail, please file your claim directly with your local U.S. Post Office.

Back-Orders:  If an item is back ordered (not immediately available) we will make every effort possible to notify you by email.  We are not responsible if the email address you provided is not valid and you do not receive the email.  Back ordered items will be automatically billed and shipped when they become available.  We are not responsible for items that our suppliers backorder and no longer are available.  Backordered items will be automatically cancelled after 90 days unless the customer notifies us that they wish to leave the item(s) on back ordered status.  Special order items are billed when the order is placed, even if the item(s) is/are not currently available.  Special Order items are non-cancelable, non-exchangeable and non-refundable under any circumstances.  Item(s) placed on back order are billed/shipped first when the item(s) become available.

Claims: All claims for damage or missing goods are the responsibility of the carrier. Always check the condition of merchandise in the presence of the carrier. All claims must be made to the carrier within 3 days from receipt of goods, supported by a bill of lading and invoice.

Liability: The purchaser of any part releases the manufacturer, Cycle Hutt and its affiliates and employees of those parts, from all liabilities pertaining to the use of those parts. The purchaser recognizes that any alteration or modifications to any motorcycle may increase the risk of injury or accident, and may also render the motorcycle illegal for use on public roads.

Credit Card Processing: Many new credit card regulations went into effect for all mail, phone, and internet companies regardless of the industry.  These new regulations are designed to protect the consumer, merchant and credit card companies from fraud and un-warranted consumer inquiries and charge backs.  To avoid delays in processing your order, please make sure all address, city, state, zip and phone numbers match with your credit card company.  Also, when possible have your order shipped directly to your credit card billing address.

Warranty: All products are covered under their respective manufacturers' warranties. Please contact them for full warranty details and how to resolve warranty issues.

Overseas Ordering: Payment must be made via Western Union.  Order must be a minimum of $250.00. Shipping costs will vary.

Legal Disclaimer: All orders are verified when you place them. This applies to mail, phone, after hour and internet orders.  Please be advised that we monitor and record all customer calls for order verification and to ensure quality service, Acceptance of any order by the customer will be deemed as acknowledgement by the customer that they have read, understand and agree to our policies as stated on this website.  All prices and policies are subject to change and daily updates.  We reserve the right to decline the acceptance of any order.

All rights reserved. In the interest of product excellence we are constantly changing and updating our product line; consequently product may sometimes differ from those pictured.